Shipping policy
Shipping Policy
Thank you for shopping with Carolina Maker Co LLC (previously operating as First Coast 3D LLC). Please read our shipping policy carefully so you know what to expect after placing your order.
Processing Times
Most of our products are made to order. We aim to ship orders within 1 business day, but please allow 3–7 business days for production and processing before your order ships. During peak seasons or high-demand periods, processing may take slightly longer. We will notify you if there is a significant delay.
Local Pickup & In-Person Meetups
We offer local pickup and in-person meetups in the Anderson, SC and surrounding Upstate SC areas. If you prefer to pick up your order locally, please contact us at support@carolinamaker.co or call (864) 772-1242 to arrange a time and location that works for both parties. Local pickup orders will not be charged shipping.
Domestic Shipping (United States)
We ship throughout the United States via major carriers, which may include USPS, UPS, and FedEx, depending on package size, weight, and destination. Shipping options and rates are calculated at checkout. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Tracking Your Order
A tracking number will be sent to the email address provided at checkout once your order has been picked up by the carrier. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
International Shipping
We ship internationally to select countries. International shipping rates and estimated delivery times are calculated at checkout. Please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by your country's government. These charges are the responsibility of the recipient and are not included in our shipping rates. We have no control over these charges and cannot predict their amount.
Shipping Delays
Once your order has been handed off to the carrier, we are not responsible for delays caused by the carrier, weather events, customs processing, or other circumstances outside our control. If your tracking shows no movement for an extended period, please contact us and we will do our best to assist.
Delivery Issues
If your order arrives damaged, is missing items, or is marked as delivered but has not been received, please contact us within 7 days of the expected delivery date so we can work with you to resolve the issue. You can reach us at:
- Email: support@carolinamaker.co
- Phone: (864) 772-1242
- Mailing Address: 713D East Greenville St, #160, Anderson, SC 29621
We appreciate your support of our small business and will always do our best to make sure your order reaches you safely.